Shipping & Exchange

Shipping

Working Days

Our working days in Salu are from Sunday to Thursday. Fridays, Saturdays, and public holidays are non-working days for all employees and our shipping partners.

Delivery Process

To provide you with the best online shopping experience, we strive to make the delivery process as smooth and convenient as possible. Salu partners with reliable third-party couriers to ensure your orders are delivered promptly.

Delivery Timeframe

Orders are typically delivered within 4 to 7 business days, depending on your location. 

Exchange Policies

Exchange Policy

At Salu, we do not offer returns, but we do have an exchange policy. You may request an exchange within 2 days of receiving your order.

How to Request an Exchange
To request an exchange, please DM us via Instagram or email us at salu.clothing.eg@gmail.com

Exchange Requirements
When returning a product for exchange, ensure that:

• All accessories and labels are in their proper condition.
• The product is in its original packaging and the condition in which it was received.
• The package is factory sealed.

Non-Exchangeable Products
We cannot accept exchanges for:

• Damaged products (excluding transportation damage).
• Products that are not in their original packaging.
• Products that do not include all original accessories.

 

Thank you for choosing Salu. Your convenience is our priority, and we are committed to providing a seamless delivery experience.